Privacy policy & Cookies

Privacy Policy and Cookies

Contact Information for the Data Controller

Name: eSol.cz Ltd.
Registered Address: Na Marsu 1246, Černošice
Company ID: 27645941
Email: info@esol.cz

The processing of personal data is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the “Regulation”), the Data Protection Act, and Act No. 480/2004 Coll., on certain information society services, as amended.

Definitions

Data subject: A natural person (consumer or independent individual) to whom the personal data relates (also referred to as “You” or “customer”).

Personal data: Any information related to an identified or identifiable customer; an identifiable customer is a natural person who can be identified, directly or indirectly, particularly by reference to a specific identifier such as a name, identification number, location data, online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person (also referred to as “data” or “information”).

Data Controller: The entity that determines the purposes and means of personal data processing, carries out the processing, and is responsible for it. The data controller is the company eSol.cz Ltd. (also referred to as “we” or “us”).

Data Processor: The entity that processes personal data on behalf of the controller under the law or authorization from the controller, based on a personal data processing agreement (also referred to as “business partner” or “partner”).

Websites: Websites available at edisx.eu, edisx.cz.

Purpose of processing personal data: The reason for processing personal data. This purpose may include, for example, the fulfillment of a contract, user account management, handling inquiries and complaints, sending marketing communications (newsletters), or displaying advertisements based on customer interests.

Cookies: Small text files stored by your web or mobile browser. Most cookies contain a unique identifier, called a cookie ID. This is a string of characters assigned by websites and servers to the browser that stores the cookie. This allows websites and servers to distinguish and identify individual browsers. Cookies are used to improve website performance, evaluate traffic, and better target marketing activities. You can manage or disable cookies through your browser settings, although this may affect the functionality of the website.

Third Countries: Countries outside the European Economic Area (EEA), primarily composed of EU member states, Iceland, Liechtenstein, and Norway.

What Personal Data is Processed?

We, and our contracted processors, process the following personal data or categories of personal data in accordance with the legal basis and purpose of the processing:

Identification and address data: e.g., name, surname, delivery address or other contact address, business address, company ID, VAT ID.
Electronic contact details: e.g., phone number, email address.
Other electronic data: IP address, cookies.
Additional personal data associated with the contractual relationship: bank account number, order history.
Other additional personal data: typically, data provided by the customer in the order form or other documents and in communication with us, including subsequent updates.

What is the Source of Personal Data?

We process data you provide to us, for example, when requesting our services, registering a user account, communicating with us, or subscribing to a newsletter. Typically, this includes:

Identification and address data.
Electronic contact details.
Additional personal data associated with the contractual relationship.

We also process data automatically obtained based on your browsing of our websites. Typically, this includes:

Cookies.
The website from which you accessed ours.
IP address.
Date and time of access.
Search queries.
HTTP and HTTPS response codes.
Data transfer groups.
Information about the browser and computer operating system.

Why is Personal Data Processed?

Your personal data may be processed for the following purposes:

Fulfillment of the contractual relationship.
Customer account management.
Communication with customers, satisfaction evaluation, handling inquiries, complaints, and claims.
Sending marketing communications and offering our products and services, with the user’s consent.
Direct marketing and the creation of personalized content and advertising, with the user’s consent.
Improving the quality of our products and services, analyzing visits to our websites and user behavior on them.
Organizing customer competitions and delivering prizes.
Protecting our rights, property, or safety, or the rights, property, or safety of others.
Accounting and tax purposes.
Compliance with other legal obligations.

How Long Are Personal Data Processed?

Your personal data are processed:

For as long as necessary to exercise the rights and obligations arising from the contractual relationship between you and us, and to enforce the rights arising from these contractual relationships (4 years).
For the time required to comply with legal obligations (accounting documents for 5 years, tax documents for 10 years).
For the duration of our legitimate interest in sending marketing communications (2 years from the last time you opened a marketing communication).
For as long as your consent lasts (a maximum of 4 years from the date of granting consent, or 4 years from your last order).

Who Has Access to Personal Data?

The following categories of our partners (recipients) may have access to your personal data:

Accounting and tax advisory providers.
IT and hosting service providers, particularly the EDISX system and eDispecink.cz.
Providers of security and integrity for our services and websites.
Analytics service providers.
Customer support service providers.
Payment gateways (card payment providers).
Legal service providers, lawyers.
Printing and postal services providers.
Partners who work with us on loyalty programs, conferences, seminars, and other events.
Partners who provide direct marketing services and technical solution operators that enable us to display personalized content and advertisements.
Government authorities.

Is Personal Data Transferred Outside the EU?

The data controller does not intend to transfer personal data to countries outside the European Economic Area or to international organizations. Should a transfer outside the EEA become necessary, we will ensure that appropriate safeguards are in place in accordance with the GDPR.

How Are Personal Data Processed?

Personal data are processed both manually and automatically. We maintain adequate records of all processing activities in accordance with applicable laws. You are not subject to any decision based solely on automated processing, including profiling, that would produce legal effects concerning you or similarly significantly affect you. We create profiles based on your personal data to analyze or predict your preferences, interests, economic situation, location, or movement (a typical example of profiling is tracking website visitors’ behavior to understand their preferences and allow merchants to address them with personalized offers in the future).

What Are the Data Subject’s Rights?

To exercise your rights, please contact us using the contact details provided at the beginning of this policy. In relation to the processing of your personal data, you have the following rights (Articles 15 to 21 of the GDPR):

The right of access to personal data.
The right to rectify inaccurate personal data and complete incomplete personal data.
The right to be forgotten.
The right to restrict the processing of personal data.
The right to data portability.
The right to object to processing.
The right to information about automated decision-making, including profiling.

If we process your personal data based on your consent, you have the right to withdraw this consent at any time.

You also have the right to lodge a complaint with the supervisory authority, which is the Office for Personal Data Protection, located at Pplk. Sochova 27, 170 00 Prague 7, tel.: +420 234 665 111, website: www.uoou.cz.

How Are Cookies Processed?

Cookies processed can be divided according to their validity into:

Temporary cookies (session cookies), which remain stored in your browser only until you close it.
Persistent cookies, which remain stored in your browser for a long time until their expiration or until you manually delete them (the duration of cookie storage in your browser depends on the cookie settings and your browser configuration).

And according to their function:

Essential cookies, necessary for the functionality of our websites.
Preference cookies, which allow our websites to remember information that changes the way the site behaves or looks (e.g., preferred language or the region you are in). These cookies are not essential for the operation of our websites but enhance their functionality and usability.
Analytical cookies, which help us analyze your experience on our websites (User Experience = UX) and understand how you use them.

We do not use third-party cookies that track multiple site visits to provide you with personalized content and advertising across third-party websites and other sales channels.

Are Data About Children Processed?

Our websites are not intended for children under 16 years of age. Therefore, we do not knowingly collect their personal data. If we accidentally obtain personal data about children under 16, we will take steps to delete this data as soon as possible.

Updates to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. The updated version will be available on our websites. We will always notify you of any significant changes to this policy.